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At our store, your comfort and satisfaction are just as important to us as the quality of the shoes we sell. Whether you’re a doctor working long shifts or a chef on your feet all day, we want you to feel confident not only in your footwear, but in your purchase as a whole. That’s why we’ve created a transparent and fair refund and return policy — designed to work smoothly for customers all over the world.

Returns

We understand that shopping online for professional footwear can be tricky. If something doesn’t fit quite right, isn’t what you expected, or you’ve simply changed your mind — you’re welcome to return your item within 30 calendar days of delivery.

To qualify for a return:

  • Items must be unworn, clean, and in resalable condition
  • All original packaging, labels, and inserts must be intact
  • You’ll need to include the order number or packing slip

Returned items will be inspected upon arrival at our warehouse. We cannot accept returns for items that are damaged, show signs of wear, or are missing packaging elements.

Please note:

  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable shipping method
  • We do not accept returns sent without prior communication

If the return is due to our error (such as a wrong size, wrong item, or defective product), we will cover the cost of return shipping and ensure a fast resolution.

Refunds

Once we receive and inspect your returned item(s), we’ll notify you by email. If your return is approved, a refund will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Refunds are granted in the following cases:

  • You return an item in its original, unused condition
  • You cancel your order before it ships
  • You receive a defective or incorrect product
  • A package is lost in transit due to our shipping provider

Please note that original shipping fees are non-refundable, unless the return is due to a mistake on our part. If you used a discount or promo code, the refund amount will reflect the discounted price paid.

🔁 Exchanges

We currently do not process direct exchanges. If you need a different size, color, or model, simply return the original item for a refund and place a new order. This ensures the fastest service and helps us keep accurate inventory records.

Damaged or Defective Items

Your satisfaction with product quality is our top priority. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can take care of it immediately.

Here’s what we’ll need:

  • Your order number
  • Clear photos of the item, damage, and packaging
  • A short description of the issue

We’ll review your case promptly and offer a replacement, refund, or store credit, depending on what works best for you. In these cases, all additional shipping costs will be covered by us.

International Orders

We proudly ship worldwide and offer return options to customers in nearly every country. However, there are a few extra things to consider when returning items internationally:

  • Return shipping costs and import/customs fees are the customer’s responsibility
  • Some countries may require additional customs documentation for returns
  • Return transit times may vary from 1 to 4 weeks, depending on location and carrier
  • Refunds will be issued only after the item arrives and is inspected

We recommend checking your country’s local postal or customs regulations before initiating a return to avoid unexpected delays or fees.

Final Sale & Non-Returnable Items

Please note that some items are marked as Final Sale or Non-Returnable. These include:

  • Clearance or promotional items marked as such on the product page
  • Items damaged through misuse or after significant wear
  • Products returned beyond the 30-day period

We are unable to accept returns or offer refunds on these products unless they arrive defective or incorrect.

Need Help?

We’re here to assist you every step of the way. If you have any questions about a return, refund, or specific item, don’t hesitate to contact us. Our team is dedicated to ensuring that your experience is as smooth, respectful, and professional as the shoes we deliver.

Thank you for shopping with us — we’re honored to support your work, one step at a time.